In the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
…any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
How we use your information
This privacy statement is intended to let you know how we, Vita Software Ltd, will collect and use your personal data in order to:
- Respond to your enquiries and questions;
- Deliver any service requests;
- Responding to any complaints;
- Refining our website and improving your experience on it through using cookies.
Why do we need to collect and store Personal Data?
In order for us to respond to your requests, questions, service requirements, complaints, etc. we need to collect personal data for correspondence purposes and/or providing a detailed service provision. In any event, we are committed to ensuring that the information that we collect and use is appropriate for the purpose, and does not constitute an invasion or your privacy.
If we wanted to contact you for marketing purposes we would contact you for additional consent for that purpose.
Will we share your Personal Data with anyone else?
We may pass your personal data to third-party service providers contracted to, or associated with our company in the course of dealing with you. Any third parties that we may share your personal data with are obliged to keep your details securely, and to use them only to respond to requests, questions, service requirements, complaints, etc. on our behalf. When they no longer need your personal data to fulfil this service, they will dispose of the details in line with our company’s policies and procedures. If we wish to pass your sensitive personal data to a third party we will only do so once we have obtained your explicit consent, unless we are legally required to do otherwise.
How will we use the Personal Data we collect about you?
We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will do our utmost to keep your information accurate and up-to-date, and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on the individual business needs.
Under what circumstances will we contact you?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Can you find out the Personal Data that the we hold about you?
Vita Software Ltd at your request, can confirm what information we hold about you and how it is processed. If Vita Software Ltd does hold personal data about you, you can request the following information:
- Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
- Contact details of the data protection officer, where applicable.
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on the legitimate interests of Vita Software Ltd or a third party, information about those interests.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority.
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
What forms of ID will you need to provide in order to access this?
Vita Software Ltd accepts the following forms of ID when information on your personal data is requested:
- Photo Driving Licence;
- Utility Bill (from the last three months);
- Notarised ID Document.
Contact details for GDPR requests or enquiries
Vita Software Ltd
29 Brough Business Centre
To support delivery of our services, Vita Software Ltd (or one of its Affiliates listed below) may engage and use data processors with access to certain customer data (each, a "sub-processor"). Vita Software Ltd currently uses third-party sub-processors to help us provide email and SMS notifications.
|Entity Name||Sub-processing Activities||Location|
|Google Inc.||Cloud Service Provider||United States|
|Mailgun Technologies, Inc.||Cloud-based Email Notification Services||United States|
|TextLocal||Cloud-based SMS Notification Services||United Kingdom|
Depending on the geographic location of a customer or their users, and the nature of the services provided, Vita Software Ltd may also engage one or more of the following affiliates as sub-processors to deliver some or all of the services provided to a customer.
|Vita Software Ireland||Ireland|
Links to other websites
Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.